Refund Policy

Last updated: April 13, 2026

We want you to be confident in your decision to subscribe to PrintQuote Pro. This Refund Policy explains when refunds are available and how to request one.

Try Before You Pay

PrintQuote Pro offers a free tier so you can test the full core workflow (file analysis, pricing calculation, PDF quote generation, and customer tracking) without providing any payment information. We strongly recommend trying the free tier before subscribing to a paid plan.

Subscription Refunds

Paid subscriptions (Starter, Shop, and Farm) are billed in advance on a monthly recurring basis. Because the Service is a digital product delivered immediately upon subscription, subscription fees are generally non-refundable once charged.

We will consider refunds on a case-by-case basis in the following circumstances:

• Accidental duplicate charges — if you were charged more than once for the same billing period, we will refund the duplicate charge.
• Service unavailable at signup — if the Service is unusable for an extended period immediately after your first subscription charge and we cannot resolve the issue, we will refund your most recent payment.
• Billing error on our end — if you were charged incorrectly due to a mistake in our system, we will correct it and refund the difference.

Cancellation

You may cancel your subscription at any time through the billing portal (accessible from the Upgrade page when signed in). Cancellation stops future renewals. You retain access to your paid tier until the end of the current billing period. No partial refunds are issued for unused portions of a billing period.

How to Request a Refund

To request a refund, email us at info@printquotepro.net within 14 days of the charge with the following:

• The email address on your account.
• The date and amount of the charge.
• A brief explanation of why you are requesting a refund.

We will respond within 5 business days. Approved refunds are processed through our payment processor (Lemon Squeezy) and may take 5–10 business days to appear on your statement depending on your bank.

Chargebacks

We ask that you contact us first before initiating a chargeback through your bank or card issuer. We are happy to work with you directly to resolve any billing concerns. Unwarranted chargebacks may result in your account being suspended.

Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

For any questions about refunds or billing, contact us at info@printquotepro.net.